Privacy Policy
1. Introduction
This privacy policy outlines how we collect, use, and protect the personal information of users who interact with our platform. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect and process several types of data through our platform. This includes:
- Personal Information: Such as name, email address, phone number, passport details, and other booking-related data.
- Booking Information: Information related to bookings, such as journey dates, package details, seat limit, and payment type.
- Payment Information: This includes payment method, installment details, received amounts, and payment status. We also collect and store screenshots of payment proofs for verification purposes.
We do not store any sensitive payment information like credit card numbers directly on our servers.
3. How We Use Your Information
The personal and booking-related information we collect is used to:
- Manage and update group bookings, journeys, and associated payments.
- Verify payment installments and handle payments related to the selected booking plan (e.g., EMI or full payment).
- Provide a personalized booking experience, displaying relevant booking and payment details for users.
- Ensure that booking and journey dates are accurately updated in case of changes in group scheduling.
4. Data Storage and Security
We take reasonable steps to ensure that your personal data is securely stored and protected. Uploaded images, such as payment screenshots, are stored securely on our servers and are only used for payment verification purposes.
We also ensure that data like journey dates and payments are properly updated across all associated records (bookings, payments, etc.) to maintain accuracy and consistency within the platform.
5. Data Sharing and Disclosure
We do not share your personal information with third parties except in the following circumstances:
- When required by law or legal processes.
- To protect the security and integrity of our platform.
6. Your Rights
You have the right to access, update, or request the deletion of your personal information stored on our platform. If you would like to exercise any of these rights, please contact us using the information provided at the end of this policy.
7. Changes to this Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or platform notifications.
8. Contact Us
If you have any questions or concerns about this privacy policy or how your data is handled, please contact us at:
- Email: help@rmumrahtravels.com
- Phone: +91-9339496280
