Terms and Conditions
1. Introduction
Welcome to our platform. These terms and conditions govern your access to and use of our website and services. By using our services, you agree to comply with and be bound by these terms. If you do not agree to these terms, you may not access or use our platform.
2. Definitions
For the purposes of these Terms and Conditions:
- "Service" refers to the services provided by our platform, including bookings, payments, and journey management.
- "Members" means any individual accessing or using the Service, including hajis, members, and Officials.
- "Booking" refers to the process of reserving a package and making payments through the platform.
3. User Accounts
To access certain features of our platform, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating an account.
4. Bookings and Payments
When booking a package, you agree to provide valid payment information. Depending on the selected payment method, payments can be made in full or via installments (EMI). If the "EMI" option is chosen, you agree to make three payments according to the schedule. Failure to complete payments within the specified timeframe may result in cancellation of your booking.
For every installment payment, you are required to upload proof of payment in the form of a screenshot. This will be reviewed and verified by the admin. The platform reserves the right to modify the payment terms at any time.
5. Cancellations and Refunds
Cancellations may be subject to fees depending on the package and time of cancellation. Refunds will be processed in accordance with the refund policy provided at the time of booking.
6. Changes to Journey Date
In case of any changes to the group journey date, the platform will update your booking and payment schedules accordingly. You will be notified of such changes via email or through your account dashboard. It is your responsibility to keep track of updates and changes related to your booking.
7. Use of the Platform
You agree to use the platform only for lawful purposes. You may not use the platform to engage in any fraudulent, abusive, or unlawful activity. The platform reserves the right to suspend or terminate your access if you violate these terms.
8. Intellectual Property
All content and materials on the platform, including text, graphics, logos, and software, are the intellectual property of the platform or its licensors. You are granted a limited, non-exclusive license to access and use the platform for personal use. You may not reproduce, distribute, or modify any content without our express written permission.
9. Limitation of Liability
To the maximum extent permitted by law, the platform will not be held liable for any indirect, incidental, or consequential damages arising from your use of the Service. The platform's total liability for any claims related to the Service will not exceed the amount you paid for the service.
10. Changes to Terms
We may update these terms from time to time. Any changes will be posted on this page, and where appropriate, we will notify you via email or within the platform. Your continued use of the platform after any changes constitutes your acceptance of the new terms.
11. Governing Law
These terms are governed by and construed in accordance with the laws of the jurisdiction where the platform operates. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
- Email: help@rmumrahtravels.com
- Phone: +91-9339496280
